1. Introduction

This Privacy Policy describes how COOLLL ("we", "us", "our") collects, uses, and protects your personal data when you visit our website or make a purchase.

2. Data Controller

COOLLL
Schiemond 20
3024EE Rotterdam
The Netherlands
Email: tom@coolll.nl

3. What data do we collect?

We collect the following personal data:

• Name and contact details (email address, phone number)
• Billing and shipping address
• Payment information
• Order history
• IP address and browser information

4. Why do we collect your data?

We use your data for:

• Processing your orders
• Communicating about your order
• Improving our services
• Marketing (only with your consent)
• Complying with legal obligations

5. Legal basis (ENG: GDPR; NL: AVG)

We process your data based on:

• Performance of the contract (order)
• Legal obligation (tax legislation)
• Consent (marketing)
• Legitimate interest (service improvement)

6. Retention period

We do not retain your data longer than necessary. Invoice data is kept for a minimum of 7 years in accordance with tax legislation.

7. Sharing with third parties

We only share your data with:

• Payment providers
• Shipping partners
• Shopify (our e-commerce platform)

We never sell your data to third parties.

8. Your rights

You have the right to:

• Request access to your data
• Have your data corrected
• Have your data deleted
• Object to processing
• Transfer your data
• Withdraw your consent

9. Security

We take appropriate technical and organizational measures to protect your data against loss or unlawful processing.

10. Cookies

Our website uses cookies. See our cookie policy for more information.

11. Changes

We may modify this Privacy Policy. The most recent version is always available on our website.

12. Contact and complaints

For questions about your privacy, you can contact us at tom@coolll.nl. You can also file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).